COMPREHENSIVE END TO END FORMAL COMMUNITY CONSULTATION SUBMISSION MANAGEMENT
OUR COMPREHENSIVE END TO END SUBMISSIONS MANAGEMENT SYSTEM ALLOWS YOUR COUNCIL TO CONTROL THE WHOLE SUBMISSION PROCESS IN ONE PLACE, REMOVING COMPLEXITY, SAVING TIME AND REDUCING COST.
Specifically designed for local government, it caters for unique requirements such as reporting, recording of responses (from multiple digital channels), recommendations and decisions, and outputs ready for the council agenda or for public viewing.
BETTER CONNECT WITH, AND RESPOND TO YOUR COMMUNITY
Handle all your submission processes in one system that also integrates with your corporate document management system.
Consult24 integrates with systems used by local government, including ERDMS, Board and CRM systems documents and access customer details.
MULTIPLE TYPES & SIZES BUILT FOR SCALE
The solution has been designed to handle various consultation types, multiple users, and large submitter numbers.
Our solution can incorporate both the local government area, regional government area (including further submissions), notified consents, notified development applications and survey submission processes.
Top Benefits of Consult24 according to Councils:
Customer facing portal allows direct submission entry against items for consultation;
For RMA processes, Consult24 links submissions and further submissions which makes reporting easier and more effective;
Has the ability to enter in Planners’ recommendations, draft decisions from Commissioners, and the Council decision into the database, which makes it easier and more efficient to advise submitters of the outcome of their submission.
All submission processes in one system
Capture consultation document detail
Capture submissions, comments and feedback
Record responses and recommendations
Record council decisions
Notify submitters by letter
Notify submitters by email
Various consultative types
Online submissions styled to comply
Designed for multiple users
Built for large submitter numbers
Integration into document management system
Response Letters Management
Geo-code submissions to map
VICEVERSA, AIMING TO SUPPORT RESPONSIVE COUNCILS
In addition to our People. Process. Technology. approach to project delivery, we’ve developed a three-phase client engagement model, designed to focus on continual improvement.
Inside every interaction you have with we are ALWAYS looking for ways to discover, empower and support you and your team.
One of our core values is curiosity. By choosing to be curious (instead of jumping straight to problem solving) we have the best chance of discovering where teams can achieve their next level of performance improvement. Only after we fully understand all the factors impacting people, process and technology can we start to work with you and your teams to design a solution that’s right for you.
We are all about equipping and empowering individuals and teams to embrace change and achieve tangible outcomes. We focus on the successful roll-out and rapid adoption of the new processes and technology.
We provide ongoing account management, consultative services and technical support so you always have an expert at your disposal to ensure continual adoption and improvement.